Return Policy
 
* YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER!
   THIS NUMBER MUST BE WRITTEN ON THE PACKAGE/LABEL, 
   AS DOES THE NAME THE MERCHANDISE WAS PURCHASED UNDER.
* ALL MERCHANDISE MUST BE IN NEW CONDITION.
   - Tires must not be driven on.
   - Wheels must not have been mounted on vehicle.
* All merchandise must be properly packaged.
* All new wheel returns must be in original boxes.
* If customer returns product:
   - Do not ship via the U.S. Postal Service.
   - Make sure merchandise is fully insured.
   - Return Authorization number must be clearly written on package and label. 

* All returns or cancellations subject to freight and handling charge plus 25% restocking fee 
  or 25% cancellation fee of the total amount.

* ABSOLUTELY NO returns or cancellations on special orders.
  (for example: drilled or specially gold or chrome plated wheels).

* If you mount the rims or tires on the car, 
  or the tires on the rims ABSOLUTELY NO returns.

Return Wheels

* Secure center cap and lug nuts/bolts in separate bags and tape securely to inside of wheel.
* If returning two wheels in one box, must have protective cardboard between wheels.
* Wheel must have a foam sheet pad protecting the face of the wheel from cardboard chafing.
* Wheel must be secured and well protected in the box. 
  Any Styrofoam packing material received with the shipment must be reused in the same way.
* Remove any staples that are not fully closed from the box.

Return Tires

* Tires must not have been mounted on wheels.
* each tire must be labeled with 302 Automotives address as well as your own address.
* Return Authorization Number must be clearly marked on the label.

Return Wheel & Tires Package

* When possible, use original packaging material.
* Original packaging consists of:
  - Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
  - Foam or bubble rap layers are required to protect the face of the wheel from cardboard chafing.
  - Padded envelope containing any lug hardware.
* The tire/wheel package must be repackaged in the same fashion 
  as when they were originally received.
* If nylon banding is unavailable, a high-strength tape may be substituted 
  to hold cardboard and foam securely on the tire/wheel package.

Why customer won't get a refund?

* we are not able to give credit on a return, due to improper packaging.
   - The packages are not treated gently during shipment, 
     and without the proper packaging, the wheels are damaged. It is the customer's 
     responsibility to make sure the wheels are protected.
* Under no circumstance will 302 Automotive accept a return of product 
  that is damaged due to the negligence of the customer!!! Remember, 
  the wheels are still your (the customer) property until we get them back.